Help & frequently asked questions
How can we help you?
Find the answer to your questions about our journeys, airports and bookings in seconds. Otherwise, we are reachable 24/7 on WhatsApp.
How do I book?
Booking is done via WhatsApp or by phone on +33 6 78 00 36 17. Tell us your journey, the date, the time and the number of passengers: we confirm the fare and the pick-up.
What is the response time?
We reply within minutes, around the clock, seven days a week. For time-sensitive journeys (flight, train), it is best to book ahead.
Which payment methods do you accept?
Card, cash, and payment on invoice for businesses. The price is fixed and known before departure.
Which airports and stations do you serve?
Strasbourg-Entzheim (SXB), Basel-Mulhouse (BSL), Baden-Baden / Karlsruhe (FKB), Stuttgart, Zurich, Frankfurt, as well as Strasbourg station and the region's main stations. Flight and train tracking, meet-and-greet on arrival.
How many passengers and bags can I bring?
Our sedans carry up to 3 passengers with their luggage; the Van carries up to 8 passengers and more luggage. Let us know the volume when booking.
Do you offer child seats?
Yes, on request. Tell us the child's age when booking so we can provide the right seat.
What is the cancellation policy?
Cancellation is done via WhatsApp or by phone. Let us know as soon as possible; the terms are confirmed when your booking is made.
Which area do you cover?
Strasbourg, Colmar, Mulhouse, Bas-Rhin, Haut-Rhin and all of Alsace, as well as long-distance connections to neighbouring towns and airports.
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